Please read through the contents of this page carefully! By purchasing from us you are acknowledging and agreeing to this timeline. We appreciate your patience!
How much does shipping cost?
Shipping is free for all orders, no matter where you live! We work hard to offer FREE shipping for every order, no minimums, and believe it is worth the slight wait!
Do you ship internationally?
Yes, we sure do! We do not charge taxes on our products, however you will be responsible for any import duties or customs that your country may apply to your order. Items will be shipped from Asia or the USA.
How long does delivery take?
USA & Canada: 12-20 business days.
Australia, Spain, France, Germany, Netherlands: 7-20 business days.
Rest of world: 12-30 business days.
Processing time: most items will ship within 1-2 business days, but could take up to 5 days due to the high volume of orders we receive! Orders placed after Friday 6pm EST will be processed the following Monday.
If you place an order using PayPal echeck, your order will be shipped out after the payment clears.
Please double check all personal and postage details (phone number, correct email, door number, ...) when completing your order. We do not take responsibility for stolen or missing packages.
**Please NOTE: We ship directly from our suppliers so we can save on costs and provide shelter animals with bags of food with every purchase. Doing this, we are still able provide our customers with great quality bags at great prices. Thank you for your patience and kindness! We couldn't do it without you.
Can I track my order?
Absolutely! We include tracking information for every order. You will receive a tracking number with your shipping notification, and you can track your order through this link: https://www.parcelmonitor.com/track-it-online
Please note that tracking information may not be available for a few days, so don't worry if you don't see anything right away! We recommend waiting 3-5 days before checking. If you do not see anything after 5 days please contact us.
Help, my tracking link doesn’t work!
This is most likely because your mail carrier is not supported by our tracking system. Please take your tracking number and use these links instead:
I ordered multiple items and only received one!
Since we source our products from different suppliers, you will most likely be receiving separate packages for each product! Hang in there and it should arrive soon!
What payment methods do you accept?
At this time we accept all major credit cards through Shopify Pay, as well as PayPal for your convenience.
How secure is my personal information?
We adhere to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.